FAQ
FAQS
Can I change my order once placed?
Once you have received your shipping confirmation, we are unable to amend your order for you. Due to our picking and dispatching process, we cannot be 100% sure that we will be able to change your order prior to you receiving your shipping confirmation, but we will do our best to help.
If you contact us at hello@bestdressedgroup.co.uk we will try and help you with your order.
How do I track my order?
Once your order has been dispatched, we will send you the shipping confirmation, including the tracking details so that you can track your order straight to your front door! You will get further updates from our delivery partners.
What happens if I haven’t received my order?
Please allow 3-5 working days for delivery within the UK. We will send you shipping confirmation which will also contain tracking details for your order. If you are still having trouble with your order, please feel free to contact hello@bestdressedgroup.co.uk
I am missing part of my order.
On larger orders, we can send out your order in multiple shipments. Checking the shipment label will be able to tell how many boxes were used to fulfil your order. If you have more than 1 shipment, please allow for 1-2 working days when waiting for the separate of your order. If you can see your shipment is only 1 then please contact our team at hello@bestdressedgroup.co.uk
If you still have not received your order by then, please contact hello@bestdressedgroup.co.uk for an update on the delivery of your order.
Do you deliver internationally?
Yes we are able to ship internationally. Please contact us directly for a quote hello@bestdressedgroup.co.uk
My order has been damaged in transit
If you are unhappy with any aspect of the goods then let us know and we will be happy to help. Contact us at hello@bestdressedgroup.co.uk
Can I ship an order to multiple addresses?
No.
Can I get free shipping if I buy in bulk?
Yes! We offer free shipping for larger orders. Please contact us: hello@bestdressedgroup.co.uk
What are my delivery options?
The UK standard delivery is £6.50 which normally arrives within 2-3 days delivery. . To get your order on the next available working day, we have a deadline of 2pm in which your order must be placed. If ordered later than 2pm it can take up to 2 working days for your order to arrive. For example, if ordered late Friday, it will most likely arrive on the following Tuesday. Saturday delivery, which is priced at £16, which will have your order delivered on the coming Saturday when you placed your order. This shipment method also has a deadline of Friday 2pm in which your order must be placed.
How do I return my order?
To return your item you will need to send it to: BEST DRESSSED GROUP LTD, The Powerhouse, 21 Woodthorpe Road, Ashford, Surrey, TW15 2RP, United Kingdom
Can I exchange my order?
Unfortunately, we are unable to offer exchanges, instead, we would recommend you return the products you wish to exchange, where we will refund you, so that you can place a separate order.
For :
- Anything regarding orders from our Webshop
- General Enquiries
- Queries regarding trade accounts
contact us at: hello@bestdressedgroup.co.uk
We also have a page for our contact list for any other enquiries
What customer information does BEST DRESSED GROUP store?
Best Dressed Group stores all your order information along with each order you have placed with us. This will all be stored on our system, unless told otherwise. If you have ever put your email in your order then that would also have been stored with us, but we will only ever use it for direct contact purposes only.
We do not store any of your bank/credit card details, for security reasons.
For more information on what type of customer information we store, please look at our privacy policy page here.
What are the Best Dressed Group Terms and Conditions?
This website is operated by Best Dressed Group. Throughout the site, the terms ‘we’, ‘us, and ‘our’ refer to Best Dressed Group Ltd. Best Dressed Group offers this website including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and policies reference here in and/or available by hyperlink. These Terms of Service apply to all our users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
For our full Terms and Conditions please visit here.
PAYMENT TERMS
When will I be charged?
BEST DRESSED GROUP LTD takes payment as soon as your order is placed. Make sure to not refresh the banking authentication page as this can cause a delay in Best Dressed Group receiving your payment.
Can you send gifts?
If your order is a gift, you can notify us at: hello@bestdressedgroup.co.uk
We only include the packing slip of your order in the shipment which does not contain the price of the products.
Trouble with our website?
If you are having trouble with accessing our website, please try the following steps:
• Refreshing the webpage
• Restarting your browser
• Updating your operating system (MacOS, Windows)
If you are still having any trouble with our website please contact hello@bestdressedgroup.co.uk with as much detail as possible about the problem.
Browser Support
BEST DRESSED GROUP LTD are always trying to stay one step ahead of the game when it comes to technology. Make sure to update your internet browsers to take full advantage of our website, as well as providing improved performance and security.